Step::1 Login to your Tawk.to Dashboard

Step::2 Then go to the Dashboard and Click on Administration

Step::3 Now click on Shortcuts under ‘Settings’

Step::4 Click the Green Add Shortcut Button at the Top Right of the screen to Add a New Shortcut

Step::5 When naming a Shortcut DO NOT INCLUDE THE FORWARD SLASH “/”

  • Name the Shortcut
  • Enter the Message you want to send the visitor for that Shortcut
  • Choose whether this Shortcut is Personal (only you can see and use it) or Public (any agent can use it)
  • Choose whether this Shortcut is a message or a quick survey. (it will almost always be a message)

Step::6 Click save after you have made changes.

Visit our Blog for more details. You can also watch the video here.

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