Step::2 Then go to the Dashboard and Click on Administration
Step::3 Now click on Shortcuts under ‘Settings’
Step::4 Click the Green Add Shortcut Button at the Top Right of the screen to Add a New Shortcut
Step::5 When naming a Shortcut DO NOT INCLUDE THE FORWARD SLASH “/”
- Name the Shortcut
- Enter the Message you want to send the visitor for that Shortcut
- Choose whether this Shortcut is Personal (only you can see and use it) or Public (any agent can use it)
- Choose whether this Shortcut is a message or a quick survey. (it will almost always be a message)
Step::6 Click save after you have made changes.
Visit our Blog for more details. You can also watch the video here.
