Terms and Conditions.

This Terms of Service Agreement is entered into between Red Server Host and the customer and becomes effective on electronic acceptance. It governs use of services purchased or accessed through the Red Server Host website in addition to service-specific terms.

By accepting this Agreement, you acknowledge that you have read, understood and agreed to these Terms, the Privacy Policy and the Acceptable Use Policy.

The terms “we”, “us” and “our” refer to Red Server Host. The terms “you”, “your”, “User”, “Subscriber” and “customer” refer to any person or entity accepting this Agreement.

Red Server Host may amend this Agreement and incorporated policies at any time. Changes become effective when posted on the website.

Services are available only to users who can form legally binding contracts under applicable law. By using the Site or Services, you represent that you are at least 18 years old or otherwise legally capable of entering a binding agreement.

Where an agreement is accepted on behalf of a company or other entity, the person accepting it represents that they have authority to bind that entity. If that authority does not exist, the accepting person may be personally responsible for the obligations.

Expired domains may enter redemption approximately 20 days after expiry, and redemption pricing may be substantially higher under registrar policy.

Account information must be accurate, current and complete. Red Server Host may suspend or terminate accounts containing inaccurate, outdated or incomplete information.

Customers are responsible for all activity occurring under their accounts and must keep login details, passwords and payment methods secure. Security breaches or unauthorized use must be reported immediately.

Registered domain holders must provide and maintain accurate contact information and update changes within seven days. Failure to provide accurate information or respond to verification requests may lead to suspension or cancellation.

Domain holders are responsible for lawful domain use, dispute obligations and indemnification required by applicable registry and registrar policies.

Customers must not host, display, upload, publish, transmit or share content that belongs to another person without authorization; is unlawful, harmful, defamatory, obscene, abusive, hateful, deceptive or invasive of privacy; harms minors; infringes intellectual property; impersonates another person; contains malicious code; or threatens public order or security.

Use of the Site and Services must comply with applicable local, state, national and international laws. Customers must not harvest non-public information, promote illegal activity, child exploitation, hate, violence, terrorism, spam, hacking or network interference.

Customers must maintain independent backups of all content. Red Server Host does not warrant that any account or user content will be backed up.

No refund will be processed where the customer violates the Rules of Conduct.

Red Server Host does not generally pre-screen user content but may review it to determine compliance with this Agreement.

Content may be removed and access may be suspended or terminated without prior notice where material violates these Terms or where the user is considered a repeat offender.

Upon termination, Red Server Host may remove or destroy data and files stored on its servers.

Red Server Host may deny, cancel, suspend, lock, terminate or modify an account or service to correct delivery mistakes, protect registries and infrastructure, prevent fraud or abuse, comply with law enforcement or legal process, resolve disputes, defend legal action or avoid civil or criminal liability.

For support and technical resolution, Red Server Host may access or modify files, databases and email within shared or reseller accounts. VPS and dedicated-server support may require the customer to provide login details.

Accounts may be moved between servers for service quality or performance. Customers may be required to update IP addresses or nameservers after notification.

Accounts may be reviewed for excessive space, bandwidth or resource usage, and excessive use may result in additional fees or termination.

Unsolicited bulk or commercial email, spam and open SMTP relays are prohibited. Refunds are not provided in spam-related cases.

Web contact forms must use effective spam prevention such as Google reCAPTCHA. Websites using insecure PHP forms without appropriate CAPTCHA protection may be taken down.

Red Server Host aims for 99% service availability. Service-credit eligibility is subject to the applicable SLA and exclusions.

Credits do not apply to events outside reasonable control, DDoS or malware attacks, scheduled or emergency maintenance, third-party systems, DNS or registry issues, customer scripts or actions, rejected third-party email, delivery delays, measurement errors or wider Internet outages.

Server system logs may be retained for at least one month and other information may be retained for a limited period for legal compliance, restoration or lawful requests.

Backup availability is not guaranteed. Use of Services is at the customer’s own risk, and customers must maintain their own complete, current and off-server backups.

Red Server Host is not responsible for files or data residing in an account or for data loss under any circumstances.

Customers must not infringe intellectual-property rights or publish illegal content through the Services.

Red Server Host may remove allegedly infringing material with or without notice depending on the seriousness of the complaint.

Trademark or copyright complaints should be submitted through the official notice channels described in this Agreement.

The Site and Services may link to websites that Red Server Host does not own or control. Red Server Host is not responsible for third-party content, terms, privacy policies or practices.

Users should review the governing documents of each third-party website they visit.

The Site and Services are provided “as is”, “as available” and “with all faults”. To the fullest extent permitted by law, Red Server Host disclaims statutory, express and implied warranties, including title, merchantability, fitness for a particular purpose and non-infringement.

No oral or written information provided by staff or support personnel constitutes legal or financial advice or creates a warranty.

Customers remain solely responsible for their data and for actions taken by developers, users or other authorized parties.

To the fullest extent permitted by law, Red Server Host and its officers, directors, employees and agents are not liable for direct, indirect, incidental, special, punitive or consequential loss arising from the Site, Services, third-party conduct, unauthorized access, interruption, malware, objectionable content or loss of data.

Unmanaged services are the customer’s responsibility. Support for unmanaged servers may be limited to reinstalling, rebooting or placing the server in rescue mode.

Any cause of action must be commenced within one year, and aggregate liability shall not exceed the amount paid for the specific Service giving rise to the claim.

You agree to defend, indemnify and hold harmless Red Server Host and its officers, directors, employees and agents from claims, costs, losses, liabilities and damages arising from use of the Site or Services, breach of this Agreement or violation of a third-party right.

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, earthquakes, labour disputes, strikes, riots, war or governmental requirements. Obligations are extended for the duration of the underlying event.

Subscribers must pay all applicable fees at signup, registration and renewal and must keep billing and contact information current.

Installation fees, VPS, dedicated servers, SSL certificates, domain privacy, domain names, licences and custom software installations are non-refundable.

No refund or backup will be provided where an account is suspended for non-payment.

Cancellation requests must be submitted through the client dashboard. Email cancellation requests are not treated as valid, and processing may take up to seven days.

Money-back guarantees apply only to qualifying first-time customers and are prorated: 30 days for one-, two- or three-year web and reseller hosting plans; five days for three- or six-month plans; and three days for one-month plans.

Refund eligibility is lost after the applicable guarantee period or where Services are suspended or terminated for misuse, illegal activity, abuse, overuse or violations of these Terms.

Nothing in this Agreement creates rights or benefits for any third party.

Red Server Host does not represent that the Site or Services are appropriate in every jurisdiction. Users are responsible for complying with all laws, rules and regulations applicable where they access or use the Services.

This Agreement and the relationship between Red Server Host and the customer are governed by the laws of India. Courts at Banda, Uttar Pradesh, India have exclusive jurisdiction over disputes arising from this Agreement or use of the Site or Services.

If any provision is held invalid, the remaining provisions remain effective. Claims must be filed within one year after the cause of action arises.

Section headings are for convenience only. Each covenant is independent, and invalidity of one provision or part does not affect the enforceability of the remaining Agreement.

Renewal notices are courtesy reminders. Customers remain responsible for verifying successful domain renewal.

Renewal issues should be reported to support@redserverhost.com within seven working days. Red Server Host is not liable for loss caused by invalid contact information, late payment or technical faults outside its control.

Customers must verify that domain registration has completed successfully. Registration issues should be reported within seven working days.

Red Server Host is not liable for failure caused by insufficient or inaccurate information, late payment or technical events outside its control.

User grievances relating to website content or connected matters may be submitted to the designated Customer Relation Officer at Skillvent Technologies Pvt. Ltd.

Email: support@redserverhost.com

Official notices must be delivered in writing through the contact channels provided in the Customer Control Panel or on the website.

By visiting the Site or emailing Red Server Host, users consent to electronic communications and agree that electronic notices satisfy requirements for written communication.

Official and legal correspondence with Skillvent Technologies Pvt. Ltd. must be in English.

Customers are responsible for legal compliance, account security, website content, files, images, databases, email, backups and prompt removal of malware or malicious files.

Attempting to steal or access another customer’s files, backups, databases or email is a serious offence.

Accounts and data may become unavailable after non-renewal and may be automatically deleted after 15 days overdue.

Domain registration is subject to availability. Red Server Host is not responsible for failed domain or website transfers caused by wrong authorization codes, provider restrictions or other technical issues.

Inode limits depend on the purchased plan. Support is provided through chat, email, tickets and calls, generally from 10:00 AM to 6:00 PM IST, Monday to Saturday, excluding public holidays.

Shared and reseller accounts are generally activated instantly; VPS delivery may take up to two hours; dedicated servers may take up to two working days when hardware is available. Verification or custom hardware may increase delivery time.

Free migrations are a courtesy and are normally limited to compatible cPanel transfers. Customers must verify all migrated data before changing nameservers.

Services may be used only for lawful purposes. Prohibited content and activity include IRC-related use, proxy scripts, torrents, background processes on shared servers, warez, hacking tools, exploits, illegal-activity sites, IP scanners and hacker-focused sites.

Copyright infringement may result in content removal, suspension or termination. Trademarked or pornographic domain names may be deleted or suspended without refund.

Shared HDD and HDD reseller plans must not be used for large backups, archives or multimedia-storage workloads. Large or unoptimized files may be removed or rejected where they harm server performance.

Customers are responsible for protecting their data against hacking, malware, unauthorized access and loss, and must keep local backups.

Where a server is suspended because of malware, phishing or prohibited content, a reactivation fee of ₹3,000 applies. The published policy states that no rebate is available.

Red11Hosting: 1.5 lakh inodes.

Red12Hosting: 2.5 lakh inodes.

Red13Hosting: 4 lakh inodes.

Red14Hosting: 5 lakh inodes.

Red31Reseller through Red35Reseller: 4 lakh inodes per cPanel account.

Shared SSD plans: 6 lakh inodes.

SSD reseller plans: 6 lakh inodes per cPanel account.

Cron jobs on Shared HDD and Reseller HDD hosting must not run more frequently than once every six hours. Shared SSD and Reseller SSD cron jobs must not run more frequently than once per hour.

A cPanel account must not abuse server resources through excessive MySQL threads, CPU load, RAM usage, entry processes or similar consumption. The published guideline refers to a maximum of 4 GB RAM and 20 entry processes per account.

Abusive language through support channels is prohibited and may result in suspension, termination or loss of support access. Repeated phone calls, including more than three calls within five minutes, may be treated as phone-call abuse.