India-en
USA-en
+91-80-80-80-8743, +91-7007-411-273
Dear Valued Customers,
As many of you know, Red Server Host has never been this unresponsive before. We sincerely apologize for the delay in support responses and the inconvenience caused.
Due to the recent cPanel CVE-2026 login vulnerability, around 5% of our infrastructure was affected. Our team has been working continuously to recover and secure everything properly.
The reason the downtime has extended is simple: we do not want to take any risk with your data. Our first priority is to keep everyone’s data safe, restore services carefully, and make sure the environment is secure before bringing everything fully back online.
Please do not think that we have stopped responding or are ignoring anyone. Our support team is currently under heavy load due to the sudden increase in tickets and calls, which is why response time is delayed.
The situation is now under control, and we expect affected services to return to normal operational mode within 24 to 48 hours.
We humbly request you to please stay calm, cooperate with us, and avoid migrating elsewhere in panic. Moving services during recovery may create further complications. We are here, we are working, and we are fully committed to restoring everything safely.
Thank you for your patience, trust, and support.Service Level Agreement (SLA)
In the digital age, the reliability of web hosting services is paramount. Red Server Host is committed to delivering high-quality web hosting solutions tailored to meet the diverse needs of our clients. Our Service Level Agreement (SLA) underscores this commitment, ensuring our clients enjoy uninterrupted service, supreme technical support, and superior performance that powers their online presence.
Red Server Host offers a comprehensive suite of web hosting solutions, including:
99.9% Uptime Guarantee
Our infrastructure is powered by Litespeed technology, ensuring fast loading times and consistent online presence. We guarantee 99.9% uptime, excluding scheduled maintenance and unforeseeable circumstances beyond our control.
Our technical support team is available 24/7 through email, phone, and live whatsapp chat. We commit to the following response times:
We provide hassle-free migration services, ensuring a smooth transition to our hosting platform with minimal downtime.
Should we fail to meet our service commitments, clients are eligible for the following compensations:
Clients must submit a claim within 10 days of the incident. Claims will be reviewed within 7 business days, and eligible compensations will be applied to the client's account.
The above mentioned Remediation and Compensation in only valid for New users/clients.
Clients are expected to comply with our hosting usage policies, fulfill payment obligations timely, and cooperate in resolving issues that may arise.
This SLA is subject to updates or revisions to reflect changes in our services or operational procedures. Clients will be notified of significant changes at least 30 days in advance.
At Red Server Host, we are dedicated to providing a hosting service that not only meets but exceeds your expectations. This SLA is our pledge to you - a commitment to transparency, reliability, and excellence in service.
