Job Role: Technical Support Executive - Level 1 (Location: Prayagraj)

Job description: - System Admin Level 1 to help support our customer base, both directly & indirectly. The activity required interaction with application software and operating systems to diagnose & resolve unique, non- recurring problems in Hosting Environment and other random/miscellaneous duties.

Duties/Responsibilities:

• Treat all customers in a professional, respectful manner.
• Handling Technical support tickets from web hosting customers.
• Supporting the roll-out of new applications.
• Provide client support and technical issue resolution via E-Mail, ticket, phone, and other electronic media.
• Troubleshooting a variety of technical issues customers are having with their web hosting services.
• Prioritizing and managing many open tickets at a time.
• Successfully completing other duties and projects as assigned.

Qualification, Knowledge, Skills required:

• Computer Knowledge, Good Communication skills in English.
• HTML, CSS, PHP Programming knowledge Preferred.
• Experience with Hosting Control Panels (CPanel/WHM) preferred.
• Basic installation, server security, server monitoring, Abuse Prevention Task.
• Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim.
• Installation and modification of Wordpress, MySQL databases, GUI etc.
• Managing server Backup/Restore.
• Basic knowledge of DNS management and concepts.
• Ability to work well with a team, constantly changing environment, and follow instructions from supervisors and senior colleagues.
• Confident and passionate.
• Organizational skills with the ability to multitask by talking, using technology, and listening.
• Ability to troubleshoot web hosting and technical procedures as needed.
• Dependable to be at work during assigned shifts and to complete work as expected.